Frequently Asked Questions

Everything you need to know about your Stila beauty favorites.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.

What is your return policy?

We offer returns on most products within 30 days of purchase. Items must be in their original packaging and gently used or unused to qualify for a refund.

Are Stila products cruelty-free?

Yes, Stila Cosmetics is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to test on our behalf.

Do you offer international shipping?

Currently, we ship to select international locations. Please check our shipping information page for a full list of supported countries and estimated delivery times.

How do I find the right shade for my skin tone?

We recommend using our 'Shade Finder' tool available on product pages or contacting our beauty experts for a personalized consultation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for interest-free installments.